How Can We Help You Today?
Explore self-service setup guides, find immediate answers to frequently asked questions, or open a technical support ticket directly with our MIW Helpdesk team.
Core Platform Guides & Documentation
Detailed operational guides designed to help Philippine HR teams, payroll managers, and employees get the most out of HireRyze.
Workspace Setup & Employee Records
Configure your company structure, departments, shift schedules, and employee master files.
- Initial company profile and multi-branch configuration
- Bulk importing employee profiles via CSV template
- Government statutory numbers setup (SSS, PhilHealth, Pag-IBIG, TIN)
- Role-based access controls and permissions
Time & Attendance Tracking
Manage shift rules, grace periods, mobile GPS geofencing, and selfie verification.
- Configuring branch GPS geofences and radius perimeters
- Mobile app clock-in with camera selfie verification
- Offline attendance queueing and automatic sync
- Tardiness grace periods and automated DTR calculations
Philippine Payroll & Deductions
Automate salary computations, night differentials, holiday premiums, and statutory withholding.
- 15-day and monthly cutoff configuration and payroll run generation
- Configurable statutory deduction schedules (SSS, PhilHealth, Pag-IBIG)
- DOLE holiday pay (Regular, Special Non-Working, Rest Day multipliers)
- Overtime, night differential, loans, and 13th-month pay workflows
Employee Self-Service (ESS) Mobile App
Empower employees to clock in, track their working hours, and access digital payslips anywhere.
- App download (iOS & Android) and workspace pairing
- Personal 4-digit PIN security and offline access
- Submitting overtime, undertime, and leave requests
- Viewing, downloading, and printing password-protected digital payslips
Immediate Answers to Common Questions
Quick resolutions to the questions most frequently received by our customer success team.
HireRyze's mobile engine utilizes a secure, local SQLite database on the employee's phone. When an employee clocks in or out in an area with weak or zero connectivity, the timestamp, GPS coordinates, and selfie verification hash are cryptographically locked on the device. Once connectivity is restored, the queue automatically syncs to the HireRyze cloud without any manual re-entry required.
HireRyze provides pre-configured deduction assignments for Philippine statutory contributions (SSS, PhilHealth, Pag-IBIG, and Tax). Organization administrators configure employee-specific deduction amounts or percentages and set automatic recurring schedules (such as every payroll, once per month, or alternating cutoffs) to ensure accurate, predictable deductions during every payroll run.
No. HireRyze eliminates the need for expensive physical biometric hardware by providing built-in mobile GPS geofencing with selfie photo verification and offline queueing on iOS and Android. Employees clock in from their smartphones within authorized branch perimeters. For organizations with existing timeclocks who use our outsourced Managed Payroll Services, our payroll specialists can ingest your verified attendance punch logs directly during cutoff processing.
Once HR finalizes and approves a payroll run, payslips are instantly released to the HireRyze mobile app and web portal. Employees log in using their personal credentials or 4-digit PIN, where they can view itemized earnings, statutory deductions, take-home pay, and download PDF copies for their personal records.
Our technical helpdesk operates Monday through Friday, 9:00 AM – 6:00 PM Philippine Time (PHT). Normal support tickets receive an initial response within 1 business day. Urgent tickets flagged as active payroll cut-off blockers receive priority queue routing for same-day resolution.
To help us resolve your issue on the first touch, please provide: (1) Your company name and workspace subdomain (e.g. company.hireryze.com); (2) The affected employee name(s) or ID(s); (3) The specific payroll cutoff date or timesheet period; and (4) A brief description or screenshot of any error messages encountered.
Open a Support Ticket
Submit your technical issue or account question. Your ticket will be dispatched directly to the MIW Helpdesk with subject prefix HIRERYZE: for immediate routing.
Helpdesk Channels
Support Operating Hours
Monday – Friday, 9:00 AM – 6:00 PM PHT.
Tickets submitted outside operating hours are triaged at 9:00 AM the next business day.
Central Helpdesk Email
You can also email our technical support team directly:
[email protected]
Include HIRERYZE: in the subject for fastest routing.
Target Response Times
Normal: Within 1 business day.
Payroll Blocker: Expedited priority queue for urgent cutoff deadlines.
Written Documentation
Explore full module walkthroughs, fields, and API guides on our official GitBook:
hireryze.gitbook.io ↗
Shared MIW Technical Operations
HireRyze customer technical support is managed centrally by MIW Corporation engineers.